Frequently asked questions
Your consumer rights are covered by the Consumer Rights Act 2015. When you purchase goods or services they must be as described, of satisfactory quality, and fit for purpose. Services must be carried out with reasonable care and skill.
The first step to starting a consumer dispute is to contact the seller or service provider directly and give them the opportunity to resolve the issue. Provide evidence to support your claim. If this does not solve the problem, you can contact an ombudsman and Trading Standards to lodge a report.
For some consumer disputes, mediation might be an option. Consumer mediation offers a way to resolve a dispute without court intervention using a third-party mediator to find a mutual solution.
A legal expert will be able to provide detailed information on your consumer rights, as well as demonstrating how they apply to your dispute. If a resolution cannot be reached through informal negotiation or the relevant Ombudsman, your consumer rights lawyer will also be able to represent you in court.
Look for and compare the best solicitors in your area. Consider factors such as location, reviews, reputation, and cost before making your decision. Talk to your solicitor to make sure they offer everything you need.
